Privacy Policy
Privacy Policy
One of Twelve understands the importance of confidentiality in relation to any personal and financial information supplied to us while using our site. We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.
The Information We Collect and Hold
We may collect and hold a range of different information about you for the purposes of fulfilling your order. This may include your name, email address, phone number, billing address and shipping details.
We may also collect information about how you use our website, including pages visited, products viewed and purchase history. This helps us improve our website and your shopping experience.
How We Collect Your Information
We may collect your information in a number of ways, including directly from you via our website, by email or by telephone; from third parties such as our payment processors, delivery providers or business partners; from publicly available sources of information; and from our records of how you use our products and services.
Our website uses cookies and analytics tools including Google Analytics to understand how visitors use our site. Cookies are small files stored on your device that help us improve your experience. You may disable cookies through your browser settings, however this may affect your ability to use some features of the site.
How We Hold Your Information
We store your information in electronic format using secure systems. We take reasonable steps to maintain the security of your information and to protect it from unauthorised access, disclosure or misuse.
Some of our service providers may store data on servers located outside Australia, including cloud-based services. Where this occurs we take reasonable steps to ensure your information is handled in accordance with the Australian Privacy Principles.
How We Use Your Information
We use your personal information for the purposes of processing and fulfilling your order, communicating with you about your purchase, improving our products and services, and complying with our legal obligations.
We will not sell, rent or disclose your personal information to third parties except where necessary to fulfil your order — for example, sharing your shipping details with our delivery provider — or as required by law.
We may use anonymised, non-identifiable data for internal analytics and reporting purposes.
Payments
Online purchases can be made via Stripe, PayPal or direct bank transfer. Credit card payments are processed securely by Stripe. One of Twelve does not store your credit card details. All payment transactions are encrypted using SSL (Secure Socket Layer) technology.
Stripe and PayPal are third party payment processors and your use of these services is subject to their respective privacy policies and terms of service.
Third Party Service Providers
We work with a number of third party service providers to operate our business, including payment processors, delivery companies, email marketing platforms and website analytics tools. These providers may have access to your personal information only to the extent necessary to perform their services, and are required to handle it in accordance with applicable privacy laws.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting or reporting requirements. When your information is no longer required it is destroyed securely.
Your Rights
You have the right to access the personal information we hold about you, request corrections to inaccurate information, and in certain circumstances request deletion of your information. To make a request please contact us at [email protected].
Data Breaches
In the event of a data breach that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner as soon as practicable in accordance with the Notifiable Data Breaches scheme.
Complaints
If you have a complaint about how we have handled your personal information, please contact us at [email protected]. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.
Links to Other Sites
Our website may contain links to third party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.
Changes to This Policy
From time to time we may update this Privacy Policy. Any changes will be posted on our website at www.oneoftwelve.com/privacy-policy and will apply to all personal information held by us at that time. We encourage you to review this policy periodically.
If you have any questions about this policy please contact us at [email protected].
Last updated: May 2026